Data Deletion Instructions
Effective date: September 16, 2026
You can request deletion of your personal data from ChatMize at any time. How you do it depends on your relationship with us.
ChatMize account holders
- Email support@chatmize.com from the email address on your ChatMize account with the subject “Delete my data”.
- Tell us whether you want your full account deleted or only specific data (for example, a connected page or phone number).
- We verify the request against your account email, then delete your account data, connected channel credentials, workspace data, and subscriber records.
- Deletion is completed within 30 days. We email you confirmation when it is done.
If a business messaged you through ChatMize
Businesses that use ChatMize control their own subscriber lists. To delete data a business collected about you (for example, through Messenger, Instagram, WhatsApp, or SMS):
- Contact that business directly and ask them to delete your information. Replying “unsubscribe” or “stop” to their messages halts further contact immediately.
- If you cannot reach the business, email support@chatmize.com with the business name and the phone number or profile you were contacted on. We forward verified requests to the workspace owner and confirm removal from our systems.
What gets deleted
- Account profile and credentials
- Connected channel tokens (Meta pages, Instagram accounts, WhatsApp numbers, SMS numbers)
- Workspace data: contacts, conversations, campaigns, automations, and message history
- Uploaded media and reports tied to your account
What we may retain
Billing and transaction records may be retained as required by law and for legitimate accounting purposes. Aggregated, anonymized analytics that cannot identify you may also be retained.
Questions
Contact support@chatmize.com. Also see our Privacy Policy and Terms of Service.