Privacy Policy

Effective date: September 16, 2026

This Privacy Policy (“Policy”) describes how ChatMize (“ChatMize,” “we,” “us”) collects, uses, and protects information in connection with the ChatMize application and website at chatmize.com and app.chatmize.com (the “Service”). By using the Service you accept the practices described here.

What information ChatMize collects

Information you provide to us

We receive and store information you submit when you create an account or use the Service, or that you authorize us to obtain from a connected account (for example, your Meta or Facebook account). This may include your full name, email address, phone number, IP address, browser information, username, business information, and any other information needed to provide the Service.

Information from connected messaging channels

When you connect messaging channels (Facebook Messenger, Instagram, WhatsApp, SMS, or on page chat), we receive and store the data those platforms provide so your automations can reach the right people. Depending on the channel this may include page or phone scoped user IDs, first and last name, profile image, locale, and message content exchanged through your connected pages and numbers.

Information collected automatically

When you interact with the Service we automatically receive and record usage related information such as your IP address, browser type, pages visited, and timestamps. We may share aggregated, non personally identifiable usage information with partners.

How ChatMize uses the information it collects

We use the information described above to operate, maintain, and improve the Service, to deliver messages and automations you configure, to provide customer support, and as described in the sharing section below.

Will ChatMize share any of the information it receives?

Information about our users is an integral part of our business. We do not rent or sell your personal information to anyone. We share it only as described below.

• Service providers. We use trusted infrastructure and service providers to operate the Service, including Google Cloud (hosting, database, and serverless compute), Meta (Messenger, Instagram, and WhatsApp messaging APIs), and SMS providers for text messaging. These providers process data only as needed to deliver their services to us.
• Business transfers. If ChatMize buys or sells assets, or if ChatMize or substantially all of its assets is acquired, user information may be transferred as part of that transaction.
• Legal protection. We may release information when we believe in good faith that release is necessary to comply with the law, enforce our agreements, or protect the rights, property, or safety of ChatMize, our users, or others, including fraud protection.
• With your consent. Except as set out above, you will be notified when your information may be shared with third parties and you may prevent the sharing.

Where your data is stored and how it is protected

Data is stored on Google Cloud infrastructure (Firestore database with encryption at rest, encrypted connections in transit). Access is limited to authorized personnel and only as needed to operate and support the Service. No method of transmission or storage is completely secure, but we apply industry standard safeguards.

Your rights: access, correction, and deletion

You may access and update your account information at any time from within the Service. You may request a copy or deletion of your personal information by emailing support@chatmize.com from the email address on your account. We respond to verified requests within 30 days.

If you are an end user who received messages from a business using ChatMize and want your data deleted, please contact that business directly, since they control the subscriber list. You may also email us and we will forward verified requests to the relevant workspace owner and confirm deletion from our systems.

See our Data Deletion Instructions for details.

Data retention

We keep your data for as long as your account is active and as needed to provide the Service. If you cancel, subscriber and workspace data may be deleted after 3 months. Billing records may be retained longer as required by law.

Children

The Service is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Cookies

We use cookies to remember your preferences, keep you signed in, and understand how the Service is used. You can disable cookies in your browser settings, though some features may not work without them.

Third party websites

The Service may link to third party websites or applications. Their privacy practices are not covered by this Policy and we are not responsible for them.

GDPR information for users in the European Economic Area

Data we process

For messaging contacts, ChatMize processes page or channel scoped IDs, first and last name, profile image, and locale provided by the Meta Messenger, Instagram, and WhatsApp APIs, and phone numbers for SMS and WhatsApp messaging. This data is collected through those platform APIs when you connect a channel, and is stored encrypted in our Google Cloud database. It is used to identify the correct recipient, personalize messages, and operate your automations. We do not share messaging contact data with third parties beyond the processors listed above.

Your rights

• Access and portability. You can export your workspace and subscriber data from within the Service, and request a copy from us.
• Rectification. Contact data synced from Meta platforms reflects the subscriber’s platform profile; subscribers should update it there. You can re sync contact data from within the Service.
• Erasure. Delete a contact from your workspace to remove their personal data, or email us for account level deletion.
• Restriction. You can unsubscribe or block a contact to stop further processing and messaging.

Breach notification

If we become aware of a personal data breach affecting your data, we will notify you without undue delay with a description of the breach, its likely consequences, and the measures we are taking.

Changes to this policy

We may update this Policy from time to time. Material changes will be announced in the Service or by email. Continued use of the Service after changes take effect constitutes acceptance.

Contact

Questions about this Policy: support@chatmize.com.

Disputes relating to this Policy are subject to our Terms of Service, including its arbitration provision. Arizona law applies.